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Superior auto insurance and customer service for the military community
By
Lena Borrelli
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With a diverse professional background, Lena spent time in finance, web marketing, and hospitality before settling into full-time life as a freelance writer. She has written for Time, MSN, and Coverage.com.
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Updated July 27, 2022
Reviewed byEric Estevez
Fact checked by
Maddy Simpson
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Fact checked byMaddy Simpson
Full Bio
Maddy Simpson is an experienced data journalist and fact-checker with a background in financial analytics.
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Investopedia’s Rating Our Take USAA is a solid choice for auto insurance with high customer satisfaction levels and top financial ratings. However, you must be a member of the military, or a family member, to benefit from its services. Pros & Cons Pros Consistently exceptional customer service Several financial products available Multiple additional military resources Cons Military families only Membership required High number of complaints Key Takeaways Company Overview Established in 1922 to serve the military community, the United States Automobile Association (USAA) was founded by 25 Army officers to provide each other with car insurance. It continues in that vein today, offering several financial products to various military community members. USAA is headquartered in San Antonio, Texas, where it offers 48.8 million products to over 13 million members. Table of Contents USAA Auto Insurance Review Pros Explained Cons Explained Introduction Coverage Optional Coverage Discounts Loss Ratio Other Features Customer Service Customer Satisfaction Account Management Competition Final Verdict Frequently Asked Questions Methodology United States Automobile Association (USAA) is a popular name in the insurance industry, and for a good reason. For several years running, USAA has topped customer satisfaction and financial ratings for auto insurance with some of the cheapest rates available. It is also active within the military community, helping active-duty and veteran military families with their unique challenges. Today, it offers several types of insurance for your family in addition to auto insurance, such as homeowners insurance, renters insurance, life insurance, and health insurance. It also includes several financial products, including bank and investment options. With easy online quotes and special resources specific to military life, USAA is an ideal car insurance company for your auto insurance. Officer candidates within 24 months of commissioning Individuals whose parents have or had USAA auto or property insurance USAA auto insurance may be underwritten by a different provider, including USAA Casualty Insurance Company, USAA General Indemnity Company, and Garrison Property and Casualty Insurance Company. USAA offers auto insurance for a variety of vehicles beyond the traditional standard vehicle, such as insurance for motorcycles, RVs, boats, classic cars, and umbrella insurance. USAA auto products are only available to the military community and those related to them. Comprehensive car insurance is a major component of your auto insurance company, providing insurance coverage if you have an incident while driving. This can include different types of damage, like fire, hail, and flooding. Also standard is collision coverage, which protects you if you are in an accident with another vehicle or stationary subjects. If you finance or lease your vehicle, you are likely required to carry this coverage. When you are found legally responsible for an accident, liability insurance provides protection if there is injury or death to another party. Not all drivers on the road may have auto insurance. Uninsured and underinsured insurance protects you and your passengers should you sustain injuries from an accident with a driver who does not have any or enough car insurance coverage. USAA also offers roadside assistance for troubles you encounter along your travels, such as a flat tire. If your car needs repair, USAA offers rental reimbursem*nt, which will pay for the cost of a rental car while your vehicle is in the shop. In response to the rise of Uber and Lyft, USAA also offers rideshare insurance with guaranteed repairs at more than 2,900 locations nationwide. Rideshare gap coverage is also available for your existing policy. USAA offers 12 car insurance discounts for its members. According to USAA, members save an average of $725 per year when switching to their auto insurance. Additionally, USAA offers accident forgiveness for extra savings. When you are accident-free for five years at USAA, the auto policy surcharge will be waived for your first at-fault accident. However, this option is not available for California, Connecticut, Delaware, New York, and North Carolina policyholders. Policyholders can choose from either a six-month or year-long policy with the option of upfront or monthly payment options. Payments can be made via credit card, checking, savings, or money market account. A company’s loss ratio can show how fairly a company prices its insurance policies. When a company has a low loss ratio, it typically means lower premiums in response. A high loss ratio is considered over 100%, but USAA falls well below that at 73.6% as of 2021. USAA specializes in serving the military community with several exclusive programs and savings not found with the average insurance provider. USAA member perks and shopping discounts have saved members about $370 million in areas like travel, fitness, and car care. From 25% off on Goodyear tires to 15% off a new SimpliSafe DIY security system, several excellent perks aredesigned to save military families money. Headquartered in San Antonio, USAA has several corporate locations across the country, including Phoenix, Tampa, and New York, plus three locations in Texas. There are also international locations available in England, Germany, and Luxembourg. USAA consistently rates at the top of customer satisfaction ratings with industry-leading customer service. USAA offers an in-app assistant that can help with customer support or transfer you to a representative. USAA received top rankings in J.D. Power’s 2021 U.S. Auto Insurance Study. While it is technically rank-ineligible due to its restricted availability, USAA still remains the top-rated company in every single region of the U.S. It is also top-rated among large insurers in J.D. Power’s 2021 U.S. Insurance Shopping Study. USAA also receives an industry-leading score of A++ (Excellent) from AM Best, a rating provider that analyzes a company’s financial strength. The National Association of Insurance Commissioners (NAIC) tracks the number of customer complaints an insurance company receives. The average industry score is 1.00, but USAA scores much higher, with a rating of 1.71 in 2022. However, it has decreased slightly from 2021’s 1.95 score and 1.86 in 2020. USAA policyholders can enjoy free use of the USAA mobile app available on both the App Store and Google Play. With the app, it is easy to access your insurancecard, deposit checks, pay bills, and send money. You can also receive support for claims and roadside assistance. Logging in is both easy and secure via fingerprint, face, and voice recognition. The biggest difference when comparing USAA to other companies is its exclusivity. You must be a current or retired member of the military or a family member. If you qualify, USAA provides versatile protection with all standard coverages, plus additional extras like ridesharing and rental car insurance. It also excels in customer satisfaction and financial strength, rating significantly higher than its competitors in J.D. Power and AM Best scoring. However, it still has some room for improvement with lackluster NAIC ratings. Still, USAA maintains an impressive loss ratio, showing that USAA is financially secure and offers appropriate rates for its customers. You must be a member of an active-duty or veteran military household to purchase USAA auto insurance because USAA restricts its membership to just the military community. However, if you qualify, you can receive competitive car insurance rates with multi-faceted coverage that can include extras like roadside assistance and rideshare coverage. To help you save, there are different car insurance discounts like vehicle and payment discounts, plus military-only savings when you are on deployment or store your car on-base. While its NAIC rating remains high, USAA excels in several areas, making it a fantastic choice for military drivers. Yes, USAA is only available to active and retired military members and their families. This includes active-duty, former military, cadets, widows, current or un-remarried spouses, and children. USAA vehicle insurance includes comprehensive, collision, liability, and underinsured coverage for cars, motorcycles, RVs, boats, and classic cars. Depending on the coverage, you can be covered for everything from an accident to hail damage. The company also offers property, life, umbrella, and business insurance, among others. Yes, USAA is cheaper than other car insurance companies. USAA was ranked among the cheapest car insurance by several companies, including U.S. News and World Report. Additionally, the company notes that members save over $700 when they switch. Yes, USAA offers car insurance to family members of active and retired military members. You can also take advantage of USAA insurance if you are a widow, an un-remarried spouse, or a child of parents who have or had USAA insurance. Investopedia is committed to providing readers with unbiased, comprehensive reviews of auto insurance companies. All of our reviews are based on extensive research and analysis of each company’s coverage, customer service, pricing, years in business, accreditation, and more. To rate providers, we developed an auto insurance review methodology that compares the auto insurance coverage types, additional features, discounts, account management, and other features. Article Sources Investopedia requires writers to use primary sources to support their work. These include white papers, government data, original reporting, and interviews with industry experts. We also reference original research from other reputable publishers where appropriate. You can learn more about the standards we follow in producing accurate, unbiased content in oureditorial policy. S&P Global Market Intelligence. "US Private Auto Insurers' Loss Ratios Shoot Higher in 2021." J.D. Power. “2021 U.S. Auto Insurance Study.” J.D. Power. “J.D. Power 2021 U.S. Insurance Shopping Study.” U.S. News and World Report, "Cheap Car Insurance Companies (January 2023)," March 20, 2023 Investopedia is part of the Dotdash Meredithpublishingfamily. Please review our updatedTerms of Service.:fill(white):max_bytes(150000):strip_icc()/usaa-844b2f434aec4a40a60fc0a41fb1805d.png "USAA Auto Insurance Review (3)")
Pros Explained
Cons Explained
Introduction
Who USAA Serves Type of military Eligible parties Active-duty U.S. Air Force, Army, Coast Guard, Marines, Navy, National Guard, and Reserves Former military Retirees and those separated with an Honorable discharge Cadets and midshipmen Individuals at U.S. service academies, in advanced ROTC or on ROTC scholarship Family Widows, widowers and un-remarried former spouses of USAA members who had USAA auto or property insurance while married Types of Coverage
Comprehensive
Collision
Liability
Uninsured and underinsured
Optional Coverage
Roadside assistance
Rental reimbursem*nt
Rideshare insurance
Discounts
Driving discounts
Vehicle discounts
Membership discounts
Bundle discount
Payment options
Type of Policy Payment options 6-month policy Six consecutive monthly installments 12-month policy 12 consecutive monthly installments Loss Ratio
Other Features
Customer Service
Contact Information Type of contact Contact info Mailing address USAA 9800 Fredericksburg Rd. San Antonio, TX 78288 Main number 800-531-USAA (8722) 210-531-USAA (8722) Main fax 800-531-8877 24/7 roadside assistance 800-531-8555 Online roadside assistance request Claims fax 800-531-8669 or online claims center Accessibility services 800-531-USAA (8722) Customer Satisfaction
Satisfaction ratings
Complaint index
Account Management
How USAA Compares to Other Auto Insurance Companies
Final Verdict
Frequently Asked Questions
Is USAA Only for Military?
What Does USAA Insurance Cover?
Is USAA Car Insurance Cheaper Than Its Competitors?
Can You Get USAA Car Insurance if You Are Family of a Veteran?
Methodology
