Capital One received the highest customer satisfaction score among the largest banks in the United States as of 2023, with a score reaching 706 points out of 1,000. JPMorgan Chase, TD Bank, and U.S. Bank followed, while Bank of America, Wells Fargo, and Truist received the lowest scores. In 2022, Capital One was the fifth most-used bank in the United States.
Most important factors for bank customers worldwide
According to a survey conducted by Statista among more than 75,000 bank customers across 32 nations worldwide, trust is the most important factor when customers think about their banks. More than half of all respondents highlighted trust as the most important factor. Banks seem to understand this and put focus on increasing their trustworthiness, which can be seen by the high level of customer satisfaction with the trustworthiness of their banks. More in-depth information can be found Statista's global bank customer satisfaction survey.
Largest banks in the U.S.
There are several aspects to look at when determining the largest banks in the United States, but it would be difficult to find one that is not led by JPMorgan Chase. Across the main profitability metrics, such assets, market capitalization, market share, deposits, revenue, and net income, JPMorgan Chase is on top of the list. Return on equity (ROE) and return on assets (ROA) seem to be two of the few key performance indicators where JPMorgan Chase does not rank first.
FAQs
Capital One received the highest customer satisfaction score among the largest banks in the United States as of 2023, with a score reaching 706 points out of 1,000. JPMorgan Chase, TD Bank, and U.S. Bank followed, while Bank of America, Wells Fargo, and Truist received the lowest scores.
Which bank has the highest customer satisfaction? ›
Capital One ranks highest in overall satisfaction for a fourth consecutive year, with a score of 706. Chase (674) ranks second and TD Bank (661) ranks third.
What are the banking issues in 2023? ›
During the March 2023 banking crisis, company executives had to calm panicked customers, shore up liquidity and reassure investors after two other regionals failed. Key decisions during a critical seven-day window likely averted disaster.
What is the best bank in JD Power 2023? ›
Capital One ranks highest in overall satisfaction for a fourth consecutive year, with a score of 706. Chase (674) ranks second and TD Bank (661) ranks third.
What is the customer satisfaction score of Bank of America? ›
1 by J.D. Power for Customer Satisfaction With Merchant Services. Bank of America announced today that it has been recognized as number one in customer satisfaction in the J.D. Power 2022 U.S. Merchant Services Satisfaction Study.
Is U.S. Bank a good bank to use? ›
Overall institution rating
The bottom line: It's no secret that big banks sometimes charge high fees and offer low interest rates. U.S. Bank, the country's fifth-largest by assets, is no exception. But what this institution does well is provide convenient access to thousands of physical branches and ATMs.
What bank is the most honest? ›
Following one of the most successful years in United's long history, United Bank has been named the Most Trustworthy Bank in America by Newsweek for 2023.
How many banks are in trouble in 2023? ›
Bank failures since 2009
| Year | Total number of bank failures |
|---|
| 2023 | 5 |
| 2022 | 0 |
| 2021 | 0 |
| 2020 | 4 |
12 more rowsApr 1, 2024
The collapses of First Republic Bank, Silicon Valley Bank and Signature Bank were the second-, third- and fourth-largest bank failures in the history of the United States, respectively, smaller only than the collapse of Washington Mutual during the 2007–2008 financial crisis.
What is the safest bank 2023? ›
| Global Top 100 |
|---|
| Rank | Name | Moody's Rating |
|---|
| 1 | KfW | Aaa |
| 2 | Zuercher Kantonalbank | Aaa |
| 3 | BNG Bank | Aaa |
35 more rowsNov 10, 2023
Goldman Sachs is often cited as the hardest investment bank to get into, due to its prestigious reputation, highly competitive hiring process, and rigorous standards for candidates in terms of experience, education, and skills.
Is JP Morgan the best bank? ›
The latest honors from Euromoney come on the heels of Global Finance Magazine's declaration, for the fifth year in a row, that J.P. Morgan is the “Best Private Bank in the World.” About the entry process for awards: 2024 Private Banking Awards.
What rating does U.S. Bank have? ›
U.S. Bank Review: Overall Rating
| Feature | Insider rating (out of 5) |
|---|
| Personal bank accounts | 3.25 to 4 |
| Business checking accounts | 3.5 to 3.75 |
| Personal credit cards | 4 to 4.7 |
| Business credit cards | 4.2 to 4.5 |
5 more rowsMar 13, 2024
U.S Bank uses an applicant's FICO® Score to check their creditworthiness. FICO® Score is the type of credit score that's most widely used by lenders.
What is Chase customer satisfaction rating? ›
In our Chase Bank review, we evaluate its checking, savings and certificate of deposit options, as well as customer ratings. Key Takeaways: We give Chase 4.0 out of 5 stars overall because it offers a diverse selection of bank accounts, a positive customer experience and convenient branch access.
What's the best customer service bank? ›
- 1st:NAB60.1%
- 2nd:ING42.7%
- 3rd:WESTPAC41.9%
- Lowest:BENDIGO20.6%
- Banking Sector Average40.1%
Most Trusted Banks
| Bank | Trust Rating |
|---|
| Capital One | 95.5 | *** |
| Citibank | 91.0 | *** |
| PNC Bank | 89.5 | *** |
| TD Bank | 88.3 | *** |
11 more rowsMar 28, 2023
| Rank + provider | 'Great' | 'Poor' |
|---|
| 1. Starling Bank | 97% | 1% |
| 2. Monzo | 92% | 3% |
| 3. First Direct | 85% | 7% |
| 4. Co-operative Bank (incl Smile) | 69% | 12% |
11 more rowsJul 23, 2021
JPMorgan Chase, or Chase Bank, is the biggest bank in America with nearly $3.4 trillion in assets.
