Bank of America Protecting & Sharing Your Information FAQs (2024)

Skip to main content

Bank of America Bank of America Protecting & Sharing Your Information FAQs (1)

Privacy & Security

Print

Expand all panels

|

Expand all panels

Bank of America regards the confidentiality, security and protection of your personal and financial information as our highest priority. We value your trust and we understand that handling your financial information with care is one of our most important responsibilities. Our policies, procedures and protections are always evolving to stay ahead of new strategies used by fraudsters.

We have multiple layers of security in place to protect clients, employees and our company. We have a sustainable cybersecurity program built on accountability and consistency.

In addition, we have a strict code of ethics for all employees that requires confidential treatment of client information. Only those who need to know a client's financial information — because they provide services the client might need — are authorized to have access to it. All employees with access to client information must complete information protection training annually. Bank of America also maintains physical, electronic and procedural safeguards to protect against unauthorized access to client information.

If we believe an account is at risk for fraud, we will attempt to contact you using the contact information you’ve shared with us, so make sure that information is current. If we do contact you, please review and respond promptly.

While our fraud security team remains vigilant and monitors potential threats to help keep you safe, there’s a lot you can do, too. Various security pages on our site, for example Online & Mobile Security and Account & Card Security, contain specific information under the What you can do tab on the page. You should also familiarize yourself with our privacy notices and watch the short Keeping your financial information safe video from Better Money Habits.

Together, we can help prevent, identify and resolve fraud events faster.

Additional resources

Help secure your information

Watch a brief video about keeping your financial information safe on Better Money Habits.

Identify a suspicious email

Learn how to recognize suspicious emails and see how to spot email scams.

Internet security tips

Proper internet security is more important than ever. Be sure to review these 10 online and mobile security tips.

Don't be a fraud victim:

Review our Fraud Prevention Checklist for simple steps you can take to help protect yourself.

By clicking \"Continue\", you will be taken to a website that is not affiliated with Merrill and may offer a different privacy policy and level of security. Merrill is not responsible for and does not endorse, guarantee or monitor content, availability, viewpoints, products or services that are offered or expressed on other websites.

You can close this window to return to the previous page, or you can close the new window after you leave.

Important notice: you are now leaving Merrill

By clicking continue, you will be taken to a website that is not affiliated with Merrill and may offer a different privacy policy and level of security. Merrill is not responsible for and does not endorse, guarantee or monitor content, availability, viewpoints, products or services that are offered or expressed on other websites.

You can click the Cancel button now to return to the previous page, or you can close the new window after you leave.

It's possible that the content, applications and other documents related with specific products and services on that page may only be available in English. Before choosing a product or service, please make sure you have read and understood all terms and conditions provided.

You're continuing to another website that Bank of America doesn't own or operate. Its owner is solely responsible for the website's content, offerings and level of security, so please refer to the website's posted privacy policy and terms of use.

Loading . . .

Bank of America Protecting & Sharing Your Information FAQs (2024)

FAQs

Does Bank of America share your information? ›

Bank of America may share some information about credit card accounts and sponsored non-credit card accounts with selected third parties. Bank of America offers tailored credit card and sponsored account products through affinity partners such as colleges, sport teams and professional groups.

Does Bank of America have security questions? ›

If you cannot log in and need to change your personal challenge questions, please contact us. If you're logged in and want to change your security questions, select Security Center from the Help & Support menu.

How do banks protect your information? ›

Banks also use authentication methods that you may not see, but that nonetheless assist them in knowing if you are who you say you are. Encryption. Banks secure your transactions and personal information online using encryption software that converts the information into code that only your bank can read.

Will Bank of America ask for my social security number over the phone? ›

Bank of America will never call you to ask you for this information.

Can banks share your personal information? ›

Under California law, financial service companies must get your permission first, before they can share your personal financial information with outside companies. This does not apply to sharing with outside companies that offer financial products or services.

Is sharing my bank details safe? ›

It's generally considered safe to give out your account number and sort code, but you should always use common sense and avoid sharing your bank details with people you don't know or expect payments from.

Why does Bank of America want to verify my identity? ›

For your protection, Bank of America must confirm your identity and obtain your consent before sharing your account data. For help with your User ID or Password, please go to www.bankofamerica.com or the Mobile Banking app. For your protection, you'll need to complete an additional security step.

Does Bank of America have protection? ›

Confidentiality and the security of personal and financial information of our customers and clients is the highest priority at Bank of America. We have multiple layers of security protection in place to protect clients, customers, employees and our company.

Why did Bank of America lock me out of my account? ›

Banks may freeze bank accounts if they suspect illegal activity such as money laundering, terrorist financing, or writing bad checks. Creditors can seek judgment against you, which can lead a bank to freeze your account.

Are banks required to keep information confidential? ›

Under the law, agencies enforce the Financial Privacy Rule, which governs how financial institutions can collect and disclose customers' personal financial information; the Safeguards Rule, which requires all financial institutions to maintain safeguards to protect customer information; and another provision designed ...

Can banks monitor your account? ›

Transaction monitoring is the means by which a bank monitors its customers' financial activity for signs of money laundering, terrorism financing, and other financial crimes.

How do you know if your bank account has been hacked? ›

Signs your bank account has likely been hacked
  • Deactivated card. ...
  • Account lockout. ...
  • Funds dry out. ...
  • Hijacked communications. ...
  • Unauthorized account activity. ...
  • Strange activity notification from the bank. ...
  • Sudden account closure or freeze.
Mar 22, 2024

What is going on with Bank of America? ›

Bank of America ordered to pay over $100M for 'double-dipping on fees,' withholding credit card rewards. Bank of America is being ordered by federal regulators to pay customers for illegally "double-dipping on fees," withholding credit card rewards and opening fake accounts.

How safe is Bank of America right now? ›

Based on the analysis of Bank of America's financial health, risk profile, and regulatory compliance, we can conclude that the bank is relatively safe from any trouble or collapse. The bank's financial performance has been stable, and its balance sheet shows a healthy level of capital and a diversified loan portfolio.

Should I give my SSN to my bank? ›

Yes, in certain circ*mstances. A bank may be required to obtain an identification number for several kinds of banking-related activities, including: When opening an account. For monetary (deposit and loan) transactions.

Can a bank share my account information? ›

If you've ever applied for a loan, you know that banks and credit unions collect a lot of personal financial information from you, such as your income and credit history. And it's not uncommon for lenders to then share your information with other vendors, such as insurance companies after the loan is finalized.

Does Bank of America sell my information? ›

Please note, however, we do not “sell” or “share” personal information with any third parties, as such terms are defined by the CCPA.

Is your bank account information private? ›

The Right to Financial Privacy Act of 1978 protects the confidentiality of personal financial records by creating a statutory Fourth Amendment protection for bank records.

Do banks share data with each other? ›

Yes they do. When you set up a bank account there is an agreement that you sign that allows the bank to share information with other financial institutions particularly with regard to your credit history. Often this information is shared through credit reporting agencies.

Top Articles
Latest Posts
Article information

Author: Tyson Zemlak

Last Updated:

Views: 5884

Rating: 4.2 / 5 (43 voted)

Reviews: 82% of readers found this page helpful

Author information

Name: Tyson Zemlak

Birthday: 1992-03-17

Address: Apt. 662 96191 Quigley Dam, Kubview, MA 42013

Phone: +441678032891

Job: Community-Services Orchestrator

Hobby: Coffee roasting, Calligraphy, Metalworking, Fashion, Vehicle restoration, Shopping, Photography

Introduction: My name is Tyson Zemlak, I am a excited, light, sparkling, super, open, fair, magnificent person who loves writing and wants to share my knowledge and understanding with you.